Privacy Policy and Terms and Conditions

Privacy Policy

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website for the purpose of the EU General Data Protection Regulation (GDPR).

This policy will explain the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect your information.
  • How you can correct any inaccuracies in the information.

How we collect, share and use your information

We, Rotherham Rise, are the sole owners of the information collected on this site. We only have access to/collect information that you give us via email or other contact from you.

We will not sell, swap or rent this information to anyone.
We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to ship an order or if forces by police or regulatory bodies or legal advisors.

We will use your information to respond to you, regarding the reason you contacted us.

Unless you ask us not to, we may contact you via email in the future to tell you about services or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via

  • See what data we hold about you, if any.
  • Change/correct any data we hold about you.
  • Have us delete any data we hold about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

We also protect your information offline. Only staff who need the information to perform a specific job (for example, packing, posting) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact page.


When you visit our website we collect information to help us to understand how supporters use our site, and to make improvements. This information consists of your IP address, your browser (e.g. Internet Explorer or Chrome), when you visited and which pages you visited or downloaded during your visit. We cannot use this information to find out further personal information about you, and will not share any individual information unless required to do so by law. Usage of a cookie is solely used to understand how to improve our web presence.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Your Financial Information

We do not store your financial information, whether your order is placed over the internet, in person, or over the telephone.

We use PayPal for payment and therefore do not store, have access to or can see you banking details.

Any personal data provided by you will remain confidential, and will not be shared with third parties without your specific consent.

Your Other Data

This site is set so all order details will be destroyed after 3 months, if you set up an account this account and your account details will be destroyed after 12 months.

Terms & Conditions

Ordering: Once you order we aim to send out any orders within 3 working days and use either standard (not Next Day) Royal Mail or MyHermes for larger parcel.

Cancellation: You can only cancel your order if it’s not been dispatched yet, please contact

Returns: we do not offer returns. In the unlikely event you were unfortunate enough to receive damaged good, please return the item to us at 18 High Street, Rotherham, S60 1PP. All returns must be sent by next day courier and the earliest opportunity. Upon receipt of any returns in good condition we will then process your refund.  Please bear in mind that any refund may take a couple of days to show in your account. We are unable to pay for your return postage.