Returns & Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything brought from us we will be happy to refund a product provided it is in a fully resalable condition. Returns should be made within a resalable time (14 days from date of purchase) and in original, undamaged packaging. If we find the product has not been returned to us in fully resalable condition, we reserve the right to refuse refund on the item. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, personal care items, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 

  • Gift cards
  • Gift boxes both bespoke and non-bespoke

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In-Store Refunds 

Return your unused item in its original and resalable condition instore, along with your receipt and if applicable original card used to make payment. 

If the refund is approved, then your refund will be processed, and credit applied to your card or original payment method.

Online Purchase Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days (excluding weekends and bank holidays).

Late or missing refunds 

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at hygge@rotherhamrise.org.uk.

Sale items 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. 

Defective items and orders

We do of course do our very best to ensure that every item we sell is correct and of the highest quality. However, mistakes unfortunately do happen.

  • Incorrect or faulty items are eligible for return for up to 6 months from the date you made the purchase. 

If you are returning the item because of an error on our part or because it is damaged or defective, we will process a refund and if applicable refund delivery charges incurred in sending the item to your and pay your costs or returning it to us. 

Proof of purchase is required and original payment method.

Shipping

To return your product, you should mail your product to PO Box 769, Rotherham, S60 9JJ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.